Privacy Policy

Effective Date: January 31, 2025

At Heal With Mahima, we respect and protect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, healwithmahima.com, or engage with our yoga and wellness services.

By using our website and services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please refrain from using our website or services.

1. Information We Collect

We collect information from users in various ways, including directly from you when you provide it and automatically when you browse our website. The types of information we collect include:

1.1 Personal Information

When you interact with Heal With Mahima, we may collect personal information such as:

Name: To personalize your experience and address you appropriately.
Email Address: To communicate with you regarding services, bookings, promotions, and newsletters.
Phone Number: For confirmations, customer support, and urgent notifications.
Address (if applicable): In case of physical session bookings or product deliveries.
Health Information (optional): If you provide details about your health conditions for personalized yoga sessions, this information will be kept confidential.

1.2 Payment Information

If you make a purchase on our website for yoga sessions, memberships, or products, we may collect payment details such as:

Billing address
Payment method (credit/debit card, UPI, or other services)
Transaction history

Note: We do not store your payment details. All payments are processed securely through third-party payment gateways that comply with industry security standards.

1.3 Usage Data

When you visit our website, we automatically collect certain technical information, including:

IP Address – Helps us understand where our users are accessing our website from.
Browser Type & Device Details – To optimize website performance for different users.
Website Interaction Data – Pages visited, time spent, navigation paths, and clicks to analyze and improve our services.

We may use cookies, analytics tools, and third-party integrations (e.g., Google Analytics) to gather this data.

2. How We Use Your Information

We collect and process your data for various purposes, including:

2.1 Service Delivery & Personalization

To provide yoga sessions, wellness programs, and meditation courses tailored to your needs.
To schedule and manage bookings efficiently.
To send confirmations and reminders for scheduled sessions.

2.2 Communication & Customer Support

To send updates about our services, promotions, and special offers.
To respond to inquiries, complaints, or feedback.
To offer customer support and assistance when needed.

2.3 Marketing & Promotions

To share newsletters, wellness tips, and upcoming yoga events.
To offer discounts and exclusive deals (you can opt-out anytime).

2.4 Website & Business Improvement

To monitor website traffic and improve user experience.
To conduct market research and analyze customer preferences.
To optimize website speed, accessibility, and content.

2.5 Compliance with Legal Requirements

To comply with applicable laws and regulations.
To prevent fraudulent activities, unauthorized transactions, or security breaches.
To respond to legal requests from authorities when required.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, in some cases, we may share data with trusted entities for specific purposes:

3.1 Service Providers

We work with third-party service providers who assist us in managing:

Payment processing (e.g., Razorpay, PayPal, Stripe)
Website hosting and security
Analytics and marketing automation

These providers are bound by confidentiality agreements and can only use your data to perform specific services on our behalf.

3.2 Legal & Compliance Requirements

Your data may be disclosed:

If required by law, government request, or court order.
To protect the rights, safety, or property of Heal With Mahima, its users, or others.
To prevent fraud or security risks.

3.3 Business Transfers

If Heal With Mahima is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of the business transition.

4. Cookies & Tracking Technologies

Cookies are small files stored on your device when you visit our website. They help us:

Recognize you on future visits
Save preferences and login details
Analyze user behavior to improve services

You can manage or disable cookies through your browser settings, but note that some features may not function properly without them.

We may use third-party tools like Google Analytics or Facebook Pixel to track website performance. These services may collect data about your interactions with our website.

5. Data Security

We implement strict security measures to protect your data from unauthorized access, loss, or theft. These include:

SSL encryption for secure transactions.
Firewalls & malware protection to prevent cyber threats.
Restricted access to sensitive information.

While we take every precaution, no online system is 100% secure. We encourage users to take necessary precautions, such as using strong passwords and avoiding sharing sensitive information on public networks.

6. Your Rights & Choices

As a user, you have the following rights regarding your personal information:

6.1 Access & Update

You can request access to the personal data we hold about you and request modifications if necessary.

6.2 Opt-Out of Marketing

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.

6.3 Data Deletion Request

If you want your personal data removed from our system, email us at healwithmahima@gmail.com.

6.4 Restrict Data Processing

You can request limitations on how we process your data under specific conditions.

To exercise any of these rights, contact us at healwithmahima@gmail.com.

7. Third-Party Links

Our website may contain links to external sites, such as yoga resources, wellness blogs, or partner organizations. Please note that we do not control these external websites and are not responsible for their privacy practices.

We encourage you to review their privacy policies before providing personal information.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, services, or business operations. Updates will be posted with the revised effective date at the top of this page.

We encourage you to review this policy from time to time to stay informed about how we handle your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

📍 Heal With Mahima
📧 Email: healwithmahima@gmail.com
🌐 Website: healwithmahima.com

We are committed to protecting your privacy and ensuring a safe, secure, and enriching experience for all our users.